Return policy

Need to Return Your Purchase? It's fast and easy!

  • If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund. (See conditions below).
  • You can return your purchase for up to 30 days from the purchase date. Products must be in the condition you received them and in the original box.

Return Procedure

  1. Confirm your return meets our terms and conditions below.
  2. Call 1-800-464-9898 and request an RMA.
  3. Repackage your item(s) including all packing materials, instructions, rebates, etc, in original manufacture box.(See Packaging tips below).
  4. Ship your return, freight prepaid, by taking your package(s) to a Fedex Kinko's, UPS Store or any other shipping center.

Packaging Tips

  • Use clear packaging tape.
  • Have shipping company type RMA number in reference field on shipping label.
  • Make sure you or the shipper do not write on the original box. (Otherwise restocking charges of 25% may apply).

Terms and Conditions

  • All approved returns are subject to a 20% restocking fee.
  • Item(s) must be in its original condition and packaging.
  • C.O.D. returns or returns without a RMA # will be refused.
  • The following items can not be returned. Items are covered by manufacturer warranty:
    • Alarms
    • Billiard/Game Tables
    • Chemicals
    • Domes
    • Heaters & Heat Pumps
    • Ice Rinks
    • Pool Kits (Above Ground Pools & In-Ground Pools)
    • Pool Liners
    • Paint
    • Safety Covers
    • Slides
    • Spas, Saunas & Hot Tubs
    • Special orders and custom made items can not be returned (i.e. inground liners, spa covers, etc)
    • Used items can not be returned. Items carry a manufacture warranty.
  • Returns must be sent to the address in the RMA email:
    Returns sent to other addresses can not be credited back.
  • Please allow up to 30 business days after we receive your return for credits to be processed.
  • Shipping & Handling Charges are not refundable.

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